Surrey and borders - iAccess
No closed doors. Your support starts here.
i-access is Surrey's NHS drug and alcohol support and recovery service, offering confidential advice, treatment and support. Whatever support you need, our doors are open.
Whether you want to cut back or need help with a long-term issue, we're here to listen and we will tailor our support to you.
You don't have to be dependent on drugs or alcohol to get help. If you're worried about your use or just need guidance, we're ready to talk.
We offer flexible support, from a few sessions to long-term recovery plans. Whatever your goals, we'll work with you to make positive changes.
This video explains the i-access service and what to expect when you make a referral.
We are a substance misuse service delivered by Surrey and Borders Partnership NHS Trust. We understand that making that first step to contact a service is difficult, we're here to support you through that process.
All referrals can take place from our website either self-referral or professional referral. We will offer every single person who refers into i-access a first appointment within 21 days.
You'll be allocated a key worker to help you through that process after assessment.
You would come in to see us one-to-one we have a couple of face-to-face appointments if that was necessary or if that fitted into your schedule. We would be able to offer you other links into the community and building recovery in the community which is one of the important factors. You'd be able to come to our bases and it'll be a great place to start the journey of recovery.
What you can expect
Our team
We know that reaching out for help can feel daunting, but you won’t be alone. Our team includes doctors, non-medical prescribers, specialist nurses, recovery workers, counsellors, social workers, and peer mentors - people who really understand what you’re going through.
Some of our team members have experienced recovery themselves. They know your challenges and are here to offer guidance and support from a place of understanding.
Whether you want to reduce your drinking or drug use, stop completely, or simply explore your options, our team has the expertise to help you, whatever your situation.
We’ve already supported thousands of people across Surrey to overcome and manage their drug and alcohol use. Let us help you take the next step toward a healthier, more positive future.
Ready to make a change?
We understand that reaching out can feel overwhelming, but it's a decision that could change your life. Our services are confidential, and we’re here to support you every step of the way.
When you refer yourself, you can expect to get an appointment for an assessment within three weeks. This gives us the chance to get to know you, understand your needs, and work with you to create a personalised plan.
If you are a Surrey resident and over the age of 18, you can refer yourself by completing our online referral form or calling us on 0300 222 5932 (Monday to Friday, 9am - 5pm). If you’d prefer to meet us in person, call us, and we’ll provide details of your nearest service.
We’ll also keep your GP informed about your care and any medication we prescribe to ensure you’re fully supported.
Please remember, we are not an emergency service, but we’re here to help you start making positive changes.
The i-access service is supported by Surrey County Council and Via Surrey:
